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Quality function deployment: a literature review. (English) Zbl 1082.90022

Summary: This paper presents a literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources. The origination and historical development of QFD, especially in Japan and the US, are briefly accounted first, followed by a partial list of QFD organizations, softwares, and online resources. Then a categorical analysis is conducted about QFD’s functional fields, applied industries and methodological development. Ten informative QFD publications are also suggested, particularly for those who are not yet familiar with QFD. It is hoped that the paper can serve the needs of researchers and practitioners for easy references of QFD studies and applications, and hence promote QFD’s future development.

MSC:

90B25 Reliability, availability, maintenance, inspection in operations research
90-00 General reference works (handbooks, dictionaries, bibliographies, etc.) pertaining to operations research and mathematical programming
90-02 Research exposition (monographs, survey articles) pertaining to operations research and mathematical programming

Software:

ClientPro
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References:

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