Analysis of the oral interface in the interactive servicing systems. I. (English. Russian original) Zbl 1163.93366

Autom. Remote Control 70, No. 2, 244-252 (2009); translation from Avtom. Telemekh. 2009, No. 2, 80-89 (2009).
Summary: The oral technologies created a new type of the human-computer interaction. The oral servers and oral portals which implement a new model of human-computer communications may be studied using the methods of the queuing theory. Development of the analytical models to estimate some numerical characteristics of the human-computer one-channel dialogue such as the probability of successful dialogue, number of overinterrogations, and mean time of dialogue are the immediate subject matters of such studies. These characteristics may be used further to analyze operation of the entire queuing system that models the multichannel oral portal. The main parameters of the human-computer dialogue such as the probability of correct recognition of an element and the entire dialogue at overinterrogations and the time used for a dialogue element are considered here. The parameters for estimation of the dialogue length are determined. A classification of the dialogue control algorithms at oral interaction of the client with the computer-aided information and servicing systems is developed. The algorithms are compared in terms of duration with regard for the desired reliability of recognition.
[Part II, cf. the authors, Autom. Remote Control 70, No. 3, 434–448 (2009); translation from Avtom. Telemekh. 2009, No. 3, 97–113 (2009; Zbl 1163.93366).]


93C85 Automated systems (robots, etc.) in control theory
68M20 Performance evaluation, queueing, and scheduling in the context of computer systems


Zbl 1163.93366
Full Text: DOI


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