Rezaei, Esmaeel; Paydar, Mohammad Mahdi; Safaei, Abdul Sattar Customer relationship management and new product development in designing a robust supply chain. (English) Zbl 1443.90257 RAIRO, Oper. Res. 54, No. 2, 369-391 (2020). MSC: 90C11 90C90 90C29 PDF BibTeX XML Cite \textit{E. Rezaei} et al., RAIRO, Oper. Res. 54, No. 2, 369--391 (2020; Zbl 1443.90257) Full Text: DOI OpenURL
Oztekin, Asil Creating a marketing strategy in healthcare industry: a holistic data analytic approach. (English) Zbl 1434.90076 Ann. Oper. Res. 270, No. 1-2, 361-382 (2018). MSC: 90B60 PDF BibTeX XML Cite \textit{A. Oztekin}, Ann. Oper. Res. 270, No. 1--2, 361--382 (2018; Zbl 1434.90076) Full Text: DOI OpenURL
Chen, Zhen-Yu; Fan, Zhi-Ping; Sun, Minghe A multi-kernel support tensor machine for classification with multitype multiway data and an application to cross-selling recommendations. (English) Zbl 1346.62158 Eur. J. Oper. Res. 255, No. 1, 110-120 (2016). MSC: 62P20 62H30 68T35 68T05 PDF BibTeX XML Cite \textit{Z.-Y. Chen} et al., Eur. J. Oper. Res. 255, No. 1, 110--120 (2016; Zbl 1346.62158) Full Text: DOI OpenURL
Singh, Th. Biren; Devi, Ksh. Mangijaobi A fuzzy approach based on Borda count to select the consensual alternative for customer relationship managment. (English) Zbl 1404.90084 Bhattacharya Halder, Sharmistha (ed.), Rough sets, fuzzy sets and soft computing. Proceedings of the 2nd international conference. New Delhi: Narosa Publishing House (ISBN 978-81-8487-403-7/hbk). 46-60 (2015). MSC: 90B50 PDF BibTeX XML Cite \textit{Th. B. Singh} and \textit{Ksh. M. Devi}, in: Rough sets, fuzzy sets and soft computing. Proceedings of the 2nd international conference. New Delhi: Narosa Publishing House. 46--60 (2015; Zbl 1404.90084) OpenURL
Albuquerque, Pedro; Alfinito, Solange; Torres, Claudio V. Support vector clustering for customer segmentation on mobile TV service. (English) Zbl 1328.62380 Commun. Stat., Simulation Comput. 44, No. 6, 1453-1464 (2015). MSC: 62H30 62P25 68T10 PDF BibTeX XML Cite \textit{P. Albuquerque} et al., Commun. Stat., Simulation Comput. 44, No. 6, 1453--1464 (2015; Zbl 1328.62380) Full Text: DOI OpenURL
Singh, Shweta; Murthi, B. P. S.; Steffes, Erin Developing a measure of risk adjusted revenue (RAR) in credit cards market: implications for customer relationship management. (English) Zbl 1292.91094 Eur. J. Oper. Res. 224, No. 2, 425-434 (2013). MSC: 91B30 62P05 PDF BibTeX XML Cite \textit{S. Singh} et al., Eur. J. Oper. Res. 224, No. 2, 425--434 (2013; Zbl 1292.91094) Full Text: DOI OpenURL
Singh, Ak. Bimolnanda; Singh, Th. Biren Fuzzy max-\(\Delta\) equivalence relation based clustering method for customer relationship management. (English) Zbl 1329.62299 Adv. Fuzzy Sets Syst. 13, No. 2, 97-113 (2012). MSC: 62H86 62H30 91C20 PDF BibTeX XML Cite \textit{Ak. B. Singh} and \textit{Th. B. Singh}, Adv. Fuzzy Sets Syst. 13, No. 2, 97--113 (2012; Zbl 1329.62299) Full Text: Link OpenURL
Chen, Zhen-Yu; Fan, Zhi-Ping; Sun, Minghe A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data. (English) Zbl 1292.68131 Eur. J. Oper. Res. 223, No. 2, 461-472 (2012). MSC: 68T05 62H30 90C90 PDF BibTeX XML Cite \textit{Z.-Y. Chen} et al., Eur. J. Oper. Res. 223, No. 2, 461--472 (2012; Zbl 1292.68131) Full Text: DOI OpenURL
Mangijaobi Devi, Ksh.; Singh, Th. Biren A fuzzy group decision making method based on Borda count for customer relationship management. (English) Zbl 1261.90022 Adv. Fuzzy Sets Syst. 11, No. 1, 1-26 (2012). MSC: 90B50 PDF BibTeX XML Cite \textit{Ksh. Mangijaobi Devi} and \textit{Th. B. Singh}, Adv. Fuzzy Sets Syst. 11, No. 1, 1--26 (2012; Zbl 1261.90022) Full Text: Link OpenURL
Ye, Jianhua; Ma, Ming; Liu, Hua Marketing expenditure decisions with Bayesian analysis. (Chinese. English summary) Zbl 1263.62008 J. Shandong Univ., Nat. Sci. 47, No. 3, 98-102 (2012). MSC: 62C10 90B50 90B60 PDF BibTeX XML Cite \textit{J. Ye} et al., J. Shandong Univ., Nat. Sci. 47, No. 3, 98--102 (2012; Zbl 1263.62008) OpenURL
Miguéis, Vera L.; Van den Poel, Dirk; Camanho, Ana S.; Falcão e Cunha, João Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences. (English) Zbl 1282.62249 Adv. Data Anal. Classif., ADAC 6, No. 4, 337-353 (2012). MSC: 62P20 PDF BibTeX XML Cite \textit{V. L. Miguéis} et al., Adv. Data Anal. Classif., ADAC 6, No. 4, 337--353 (2012; Zbl 1282.62249) Full Text: DOI OpenURL
Lin, Jyhjong Enhancing customer relationships by semantic consumer support systems. (English) Zbl 1248.68485 Inf. Process. Lett. 112, No. 22, 860-868 (2012). MSC: 68T35 68T30 PDF BibTeX XML Cite \textit{J. Lin}, Inf. Process. Lett. 112, No. 22, 860--868 (2012; Zbl 1248.68485) Full Text: DOI OpenURL
Zhang, Quan; Lin, Binshan A new approach to customer asset value assessment with interval numbers. (English) Zbl 1226.90147 Int. J. Oper. Res. 11, No. 1, 19-30 (2011). MSC: 90C90 90C05 PDF BibTeX XML Cite \textit{Q. Zhang} and \textit{B. Lin}, Int. J. Oper. Res. 11, No. 1, 19--30 (2011; Zbl 1226.90147) Full Text: DOI OpenURL
Baecke, Philippe; van den Poel, Dirk Improving purchasing behavior predictions by data augmentation with situational variables. (English) Zbl 1201.90097 Int. J. Inf. Technol. Decis. Mak. 9, No. 6, 853-872 (2010). MSC: 90B50 90B60 PDF BibTeX XML Cite \textit{P. Baecke} and \textit{D. van den Poel}, Int. J. Inf. Technol. Decis. Mak. 9, No. 6, 853--872 (2010; Zbl 1201.90097) Full Text: DOI OpenURL
Moghaddam, Maryam F.; Mousavi, Alireza Prediction and control of response rate to surveys. (English) Zbl 1350.62001 Am. J. Math. Manage. Sci. 29, No. 3-4, 337-370 (2009). MSC: 62D05 90B60 62A86 PDF BibTeX XML Cite \textit{M. F. Moghaddam} and \textit{A. Mousavi}, Am. J. Math. Manage. Sci. 29, No. 3--4, 337--370 (2009; Zbl 1350.62001) Full Text: DOI OpenURL
Kumar Jain, Manoj; Dalela, A. K.; Tiwari, Sandeep Kumar Fuzzy mathematical solution’s of customer relationship management (financial sector for current economic era). (English) Zbl 1179.90337 Ultra Sci. Phys. Sci. 21, No. 2 (M), 477-484 (2009). MSC: 90C70 90B30 91B38 PDF BibTeX XML Cite \textit{M. Kumar Jain} et al., Ultra Sci. Phys. Sci. 21, No. 2 (M), 477--484 (2009; Zbl 1179.90337) OpenURL
Lessmann, Stefan; Voß, Stefan A reference model for customer-centric data mining with support vector machines. (English) Zbl 1176.90340 Eur. J. Oper. Res. 199, No. 2, 520-530 (2009). MSC: 90B60 PDF BibTeX XML Cite \textit{S. Lessmann} and \textit{S. Voß}, Eur. J. Oper. Res. 199, No. 2, 520--530 (2009; Zbl 1176.90340) Full Text: DOI OpenURL
Yang, Hongqiao; Yin, Qiuju; Yan, Zhijun A study of multi-stage signaling game modeling in customer relation management (CRM). (Chinese. English summary) Zbl 1174.91324 Trans. Beijing Inst. Technol. 28, No. 2, 185-188 (2008). MSC: 91A28 91A80 PDF BibTeX XML Cite \textit{H. Yang} et al., Trans. Beijing Inst. Technol. 28, No. 2, 185--188 (2008; Zbl 1174.91324) OpenURL
Forza, C.; Salvador, F. Application support to product variety management. (English) Zbl 1128.90371 Int. J. Prod. Res. 46, No. 3, 817-836 (2008). MSC: 90B30 PDF BibTeX XML Cite \textit{C. Forza} and \textit{F. Salvador}, Int. J. Prod. Res. 46, No. 3, 817--836 (2008; Zbl 1128.90371) Full Text: DOI OpenURL
Wang, Kai Application of improved fuzzy kernel \(C\)-means cluster in commercial bank customer subdivision. (Chinese. English summary) Zbl 1141.68393 J. Hunan Inst. Sci. Technol., Nat. Sci. 20, No. 1, 24-27 (2007). MSC: 68P15 68T05 91B28 PDF BibTeX XML Cite \textit{K. Wang}, J. Hunan Inst. Sci. Technol., Nat. Sci. 20, No. 1, 24--27 (2007; Zbl 1141.68393) OpenURL
Hou, J.-L.; Yang, S.-T. Technology-mining model concerning operation characteristics of technology and service providers. (English) Zbl 1159.90369 Int. J. Prod. Res. 44, No. 16, 3345-3365 (2006). MSC: 90B30 PDF BibTeX XML Cite \textit{J. L. Hou} and \textit{S. T. Yang}, Int. J. Prod. Res. 44, No. 16, 3345--3365 (2006; Zbl 1159.90369) Full Text: DOI OpenURL
Mithas, Sunil; Almirall, Daniel; Krishnan, M. S. Do CRM systems cause one-to-one marketing effectiveness? (English) Zbl 1426.62323 Stat. Sci. 21, No. 2, 223-233 (2006). MSC: 62P10 PDF BibTeX XML Cite \textit{S. Mithas} et al., Stat. Sci. 21, No. 2, 223--233 (2006; Zbl 1426.62323) Full Text: DOI arXiv Euclid OpenURL
Prinzie, Anita; Van den Poel, Dirk Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDG models. (English) Zbl 1091.90527 Eur. J. Oper. Res. 170, No. 3, 710-734 (2006). MSC: 90B60 90B50 PDF BibTeX XML Cite \textit{A. Prinzie} and \textit{D. Van den Poel}, Eur. J. Oper. Res. 170, No. 3, 710--734 (2006; Zbl 1091.90527) Full Text: DOI OpenURL
Akçura, M. Tolga; Srinivasan, Kannan Customer intimacy and cross-selling strategy. (English) Zbl 1232.90229 Manage. Sci. 51, No. 6, 1007-1012 (2005). MSC: 90B60 PDF BibTeX XML Cite \textit{M. T. Akçura} and \textit{K. Srinivasan}, Manage. Sci. 51, No. 6, 1007--1012 (2005; Zbl 1232.90229) Full Text: DOI OpenURL
Lewis, Michael A dynamic programming approach to customer relationship pricing. (English) Zbl 1232.90240 Manage. Sci. 51, No. 6, 986-994 (2005). MSC: 90B60 90C39 PDF BibTeX XML Cite \textit{M. Lewis}, Manage. Sci. 51, No. 6, 986--994 (2005; Zbl 1232.90240) Full Text: DOI OpenURL
Van den Poel, Dirk; Buckinx, Wouter Predicting online-purchasing behaviour. (English) Zbl 1064.90022 Eur. J. Oper. Res. 166, No. 2, 557-575 (2005). MSC: 90B60 91B42 PDF BibTeX XML Cite \textit{D. Van den Poel} and \textit{W. Buckinx}, Eur. J. Oper. Res. 166, No. 2, 557--575 (2005; Zbl 1064.90022) Full Text: DOI OpenURL
Buckinx, Wouter; Van den Poel, Dirk Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting. (English) Zbl 1132.90349 Eur. J. Oper. Res. 164, No. 1, 252-268 (2005). MSC: 90B99 PDF BibTeX XML Cite \textit{W. Buckinx} and \textit{D. Van den Poel}, Eur. J. Oper. Res. 164, No. 1, 252--268 (2005; Zbl 1132.90349) Full Text: DOI OpenURL
Song, Hee Seok; Kim, Jae Kyeong; Cho, Yeong Bin; Kim, Soung Hie A personalized defection detection and prevention procedure based on the self-organizing map and association rule mining: Applied to online game site. (English) Zbl 1078.68725 Artif. Intell. Rev. 21, No. 2, 161-184 (2004). MSC: 68T05 68P15 PDF BibTeX XML Cite \textit{H. S. Song} et al., Artif. Intell. Rev. 21, No. 2, 161--184 (2004; Zbl 1078.68725) Full Text: DOI OpenURL
Mellentien, Christoph; Schwindt, Christoph; Trautmann, Norbert Scheduling the factory pick-up of new cars. (English) Zbl 1140.90406 OR Spectrum 26, No. 4, 579-601 (2004). MSC: 90B35 PDF BibTeX XML Cite \textit{C. Mellentien} et al., OR Spectrum 26, No. 4, 579--601 (2004; Zbl 1140.90406) Full Text: DOI OpenURL
García-Murillo, M.; Annabi, H. Customer knowledge management. (English) Zbl 1130.90338 J. Oper. Res. Soc. 53, No. 8, 875-884 (2002). MSC: 90B50 PDF BibTeX XML Cite \textit{M. García-Murillo} and \textit{H. Annabi}, J. Oper. Res. Soc. 53, No. 8, 875--884 (2002; Zbl 1130.90338) Full Text: DOI OpenURL
Cahill, Michael H.; Lambert, Diane; Pinheiro, José C.; Sun, Don X. Detecting fraud in the real world. (English) Zbl 1010.68064 Abello, James (ed.) et al., Handbook of massive data sets. Dordrecht: Kluwer Academic Publishers. Massive Comput. 4, 911-929 (2002). MSC: 68P25 68P05 PDF BibTeX XML Cite \textit{M. H. Cahill} et al., Massive Comput. 4, 911--929 (2002; Zbl 1010.68064) OpenURL
Neustein, Amy Using sequence package analysis to improve natural language understanding. (English) Zbl 1008.68604 International Journal of Speech Technology 4, No. 1, 31-44 (2001). MSC: 68U99 68T50 PDF BibTeX XML Cite \textit{A. Neustein}, Int. J. Speech Technol. 4, No. 1, 31--44 (2001; Zbl 1008.68604) Full Text: DOI OpenURL
Lenz, Hans-Joachim; Neiling, Mattis Classification and fusion. (English) Zbl 1002.68816 Della Riccia, Giacomo (ed.) et al., Data fusion and perception. Revised papers at the 5th workshop, CISM, Udine, Italy, October 5-7, 2000. Wien: Springer. CISM Courses Lect. 431, 109-120 (2001). MSC: 68U99 68P15 PDF BibTeX XML Cite \textit{H.-J. Lenz} and \textit{M. Neiling}, CISM Courses Lect. 431, 109--120 (2001; Zbl 1002.68816) OpenURL
Rohit, V. Robin; Sampath, D. Agents based collaborative framework for B2C business model and related services. (English) Zbl 0980.68568 Böhme, Thomas (ed.) et al., Innovative internet computing systems. International workshop IICS 2001, Ilmenau, Germany, June 21-2, 2001. Proceedings. Berlin: Springer. Lect. Notes Comput. Sci. 2060, 123-130 (2001). MSC: 68U99 PDF BibTeX XML Cite \textit{V. R. Rohit} and \textit{D. Sampath}, Lect. Notes Comput. Sci. 2060, 123--130 (2001; Zbl 0980.68568) Full Text: Link OpenURL
Lucas, Alan Statistical challenges in credit card issuing. (English) Zbl 0965.62090 Appl. Stoch. Models Bus. Ind. 17, No. 1, 83-92 (2001). Reviewer: A.V.Swishchuk (Kyïv) MSC: 62P05 62M20 PDF BibTeX XML Cite \textit{A. Lucas}, Appl. Stoch. Models Bus. Ind. 17, No. 1, 83--92 (2001; Zbl 0965.62090) Full Text: DOI OpenURL