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TELOS

swMATH ID: 954
Software Authors: Grigoroudis, Evangelos; Siskos, Yannis; Saurais, Olivier
Description: TELOS: a customer satisfaction evaluation software. Telos is a consumer-based tool for measuring and analysing customer satisfaction. The software uses survey data on customer satisfaction judgements while the analysis of collected information is based on a preference disaggregation model. The implemented methodology follows the principles of multicriteria analysis using mainly ordinal regression techniques. The main advantage of the presented software is that TELOS fully considers the qualitative form of customers’ judgements and preferences. A simple numerical example is used for illustrating TELOS’s basic features like simplicity, friendliness, and effectiveness. Finally, an overview of customer service management technologies is briefly presented and several extensions of TELOS’s features and capabilities are discussed.
Homepage: http://www.sciencedirect.com/science/article/pii/S0305054899001197
Related Software: Mathematica; UTA Plus; XSB; TRIPLE; OilEd; Matlab; Stony Brook
Cited in: 19 Publications

Standard Articles

1 Publication describing the Software, including 1 Publication in zbMATH Year
TELOS: a customer satisfaction evaluation software. Zbl 1054.90611
Grigoroudis, Evangelos; Siskos, Yannis; Saurais, Olivier
2000
all top 5

Cited by 37 Authors

3 Grigoroudis, Evangelos
3 Siskos, Yannis
2 Jarke, Matthias
2 Mylopoulos, John
2 Wagon, Stan
1 Brown, Joshua W.
1 Brunkhorst, Ingo
1 Bullock, Daniel
1 Chen, Victor C.
1 Dilcher, Karl
1 Giorgini, Paolo
1 Godinx, R.
1 Görz, Günther
1 Grossberg, Stephen
1 Jeusfeld, Manfred A.
1 Kolp, Manuel
1 Ling, Hao
1 Loucopoulos, Pericles
1 Malandrakis, Y.
1 Miceli, William J.
1 Mihelis, G.
1 Mineau, Guy W.
1 Missaoui, Rokia
1 Motik, Boris
1 Nejdl, Wolfgang
1 Politis, Yannis
1 Quix, Christoph
1 Saurais, Olivier
1 Skiena, Steve
1 Staab, Steffen
1 Stojanović, Srđan Đ.
1 Tait, William Walker
1 Vassiliadis, Panos
1 Vassiliou, Yannis
1 Volz, Raphael
1 Wolpers, Martin
1 Zicari, Roberto
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Cited in 6 Serials

2 European Journal of Operational Research
1 Computers & Operations Research
1 Neural Networks
1 Data & Knowledge Engineering
1 Information Systems
1 Experimental Mathematics
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Cited in 13 Fields

11 Computer science (68-XX)
3 Number theory (11-XX)
3 Numerical analysis (65-XX)
3 Operations research, mathematical programming (90-XX)
3 Game theory, economics, finance, and other social and behavioral sciences (91-XX)
1 General and overarching topics; collections (00-XX)
1 History and biography (01-XX)
1 Mathematical logic and foundations (03-XX)
1 Partial differential equations (35-XX)
1 Probability theory and stochastic processes (60-XX)
1 Biology and other natural sciences (92-XX)
1 Systems theory; control (93-XX)
1 Information and communication theory, circuits (94-XX)

Citations by Year